Booking Terms And Conditions
DEFINITIONS AND INTERPRETATIONSThese terms and conditions of booking set out our obligations to your commitments to us when you book arrangements with us. These together with the information contained in the booking confirmation is the basis of our contract with you. It is important that you read through the terms and conditions before you book. It is important to understand these terms and conditions apply for all bookings with us whether you have chosen to read them or not and are applicable to all members of your group. “We” “us” and “our” are references to Wicked Bucks Pty Ltd. “You” “Your” or “Party” are reference to the entity named on the booking form. “In writing” means by facsimile, email or letter. “Organiser” or “Group Leader” means the person who makes the booking on behalf of the entity named on the Booking Confirmation and who will be our point of contact (and any substitute for this person). “Arrangements” means the accommodation, meals, services, facilities and arrangements (or any of them), as applicable, booked through us in accordance with this agreement or any other agreement between you and us. To book a tour or an event with Wicked Bucks Pty Ltd you must place a non-refundable deposit as specified by your event consultant. By placing this deposit you confirm the accuracy of all information you have provided and accept these terms and conditions on behalf of yourself and members of your group. The agreement between yourself and Wicked Bucks Pty Ltd only comes into existence once your booking has been formally acknowledged in writing via email, letter or fax by Wicked Bucks Pty Ltd. The terms and conditions constitute the entire agreement between you and Wicked Bucks Pty Ltd. It must be understood that those booking via telephone or email accept our booking terms and conditions. Unless you advise us to the contrary we will assume that every member of your group is over 18 years of age. You accept that the organiser or group leader has the authority to deal with us on your behalf. If for any reason there is a change in the organiser or group leader you should notify us in writing immediately. You must check all documents (including any tickets or vouchers) which we send to you and contact us at once if any information appearing on the booking confirmation or any other document appears to be inaccurate or incomplete. PAYMENTS TO WICKED BUCKS PTY LTDThe organiser or group leader is responsible for a reservation and for ensuring that all monies due for a booking are collected and paid for in time by all members of the group and that everyone within the group is aware of the terms and conditions. The Group Leader assumes all responsibility to settle the balance of the invoice for a confirmed booking before the final balance due date. An initial deposit of $200.00 or other agreed amount is payable upon booking confirmation, activities will not be confirmed until deposit has been received. The deposit is non refundable and non transferable, however, Wicked Bucks Pty Ltd will try and accommodate transfer requests. The final balance for the arrangements must be settled 3 weeks prior to the arrangements commencement date unless otherwise specified in writing by us. The organiser or group leader can elect to pay the whole group at any stage prior to the final payment date. Any booking made within 3 weeks of arrangements commencement date will require full payment unless otherwise agreed in writing by us. No documents or tickets relevant to the booking will be dispatched until the booking has been fully paid. Your booking may be cancelled if full payment is not received by due date and any payments will be deemed non-refundable. Some events have minimum group sizes and this will reflect in the cost of your package should your group fall below these numbers. When paying online, individuals in the group agree to our Terms and Conditions and our charges as displayed and confirmed at the time of booking (subject to any alterations to the booking as set out in these Terms and Conditions). CHANGES BY YOUAll changes must be requested in writing by the organiser or group leader. We will make every effort to accommodate your changes but may not always be able to do so. If you make any changes directly with the supplier and this incurs charges to us than you agree to pay our costs. We will assume that after the final payment has been made the group size is confirmed. The organiser or group leader is responsible for ensuring the group members settle their final balance by the final payment date. We will endeavour to assist the organiser or group leader by providing relevant information. Adding additional group members after the final payment date may incur charges. The addition of group members is subject to availability. Please be aware we will make every effort to accommodate your request. To change a departure date, activity or destination will incur a $25 charge and is subject to availability. CHANGES BY USIf we have to make a significant change to your arrangements at any time we will inform you as soon as possible. Wicked Bucks Pty Ltd reserves the right at any time to cancel or change any arrangements made, and to substitute alternative arrangements without accepting liability. Should alternative arrangements be made at a reduced cost, the difference will be refunded to the client. Should the alternative arrangements be an increased cost, the increase must be met by the group. As long as we offer a suitable alternative the group has no right to cancel the arrangements. Wicked Bucks Pty Ltd reserves the right to cancel any itinerary and tour (before commencement of the arrangements), due to force of nature, health concerns or any other reason outside our control that we, in our absolute discretion, may determine. Force of nature events include (but are not limited to) war or threat of war, riot, civil strife or unrest, act of god, strikes, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flight or transport by airline or road traffic conditions, or any other event that is beyond the reasonable control of us. CANCELLATIONCancellation of booking can only be accepted if made in writing by the organiser or group leader and will only be considered cancelled when written notice is received. The following cancellation charges apply:
If any of your group members decide not to attend/are unable to attend or required to depart early from the arrangements that they have paid for, no refund will be made. THE WEATHERThere is always the eventuality that you may be unable to take part in weather dependant activities due to poor weather. If this occurs, you will be entitled to change or cancel arrangements without paying normal charges or being subject to the cancellation policy. We will assist you to find alternative activities or arrangements but please bear in mind that these may only be available at an additional charge to you. LIABILITYEvery effort is made to ensure your safety and we take every effort to ensure our suppliers sites adhere to the Health and Safety Act or government regulations pertaining to the activity and have adequate insurance. Some arrangements include certain elements of risk and Wicked Bucks Pty Ltd, Wicked Hens take no responsibility for any loss or injury incurred by the organiser or group leader or any party members taking part in such arrangements. PRICESThe prices of the Arrangement(s) are detailed in your booking confirmation. Prices shown are correct at the time of going to press and we make every effort to ensure they are accurate. Please note that the price may change as a result of suppliers of services or other relevant matters pertinent to your arrangements which may be out of our control. We will advise you in writing of any increase in charges payable which must be paid in full prior to the arrangement commencement date. Wicked Bucks Pty Ltd reserves the right to change any of the event/facilities or prices described on the website before the arrangement between you and us is concluded. Booking more than one activity may result in a discount price being issued on the Arrangements. These discounts may only apply when paying for the whole package. If you decide to partake in only certain aspects of the Arrangements you may not be able to take advantage of these discounts. All prices are inclusive of GST. Prior to booking, prices given on quotes, website packages, event coordinator emails and those made verbally are subject to availability and subject to change at any time. We make every attempt to ensure that all prices given are accurate at the time of enquiry. You will be given the current price of your arrangements at the time you wish to book before your contract is confirmed. Where a price is incorrect due to system error, we shall not be bound by such price. When a group is staying at a hotel and they have an odd number on any given night, we will, where possible try and place them in a triple room. If this is not possible a single supplement must be paid to cover the sole occupancy charged levied by the hotel. The single supplement charge will be specified to your hotel. BEHAVIOURDespite our suppliers being aware of the nature and likely intent of same sex groups, you are expected to respect your environment and other people around you. All suppliers and hotels have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. In such cases, all insurances will be invalidated and you will not have any entitlement for a refund of any kind whatsoever. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drinks or drugs. Please also be aware that some hotels may require a behaviour ‘bond’ to be placed on hold with a credit card or cash, upon check in. We will do our utmost to give you prior notice where this might happen, but in some extreme cases this may not be possible. Please check with us when paying your final balance. THIRD PARTY SUPPLIERSWicked Hens & Wicked Bucks uses its best endeavors to source premium entertainment providers. Wicked, however, cannot be held responsible for the actions of these third parties who are independently contracted by Wicked Hens and Wicked Bucks. AGE RESTRICTIONS AND LIMITSUnless you advise us to the contrary we will assume that every member of your group is over 18 years of age. If this is not the case, and some members of your party do not fall into this age category, please check with us that the events you book can accommodate the younger members of your party. If this is not checked prior to booking and you encounter problems during your weekend, Wicked Bucks Pty Ltd cannot be made responsible. Some of our activities may not be participated in due to height/weight/pregnancy/disability/medical/health restrictions. It is your responsibility to ask us if there are any of the aforementioned restrictions regarding any events you may have booked with us. Failure to do so may result in group members not being able to participate in certain events and we will not be held responsible and will not provide a refund in these circumstances. ITINERARIESOur itineraries our designed for you to achieve maximum enjoyment from your arrangements. The times provided must be adhered to at all times and failure to do so may result in your group being unable to participate in arrangements. Wicked Bucks Pty Ltd will not be held responsible should you fail to follow our advice or adhere to our planned timings. Please note on occasions certain activities such as some dance classes and boat cruises will not confirm the venue till around 1 week prior to the Arrangements taking place as a result your itinerary may be sent without the location and will be amended nearer to the date of the Arrangements taking place. COMPLAINTSIf you have a complaint regarding any aspect of the Arrangements, you must communicate your complaint to the supplier of the service concerned at the earliest opportunity and also contact us to let us know of your complaint. If you do not inform the supplier of the service as well as us as soon as possible, at least within 48 hours of the complaint occurring, Wicked Bucks Pty Ltd, Wicked Hens will not be responsible for the complaint. If the complaint has not been dealt with to your satisfaction before your return home, then you must make a complaint to us in writing no less than 7 days after your return from the tour/event. You will receive a reply within 28 days of us receiving your complaint in writing. If you do not comply with the complaints procedure, Wicked Bucks Pty Ltd will not be responsible for your complaint. |
